Customer Relationship Management

Customer Engagement

Aligning marketing, sales, and customer service operations, Microsoft Dynamics 365 brings tools offering business mechanisms of true engagement. Impress to a new level with the integration of customer services, sales, field service, marketing and service processes.

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The full spectrum of CRM is provided through five individual applications — Sales, Customer Service, Field Service, Project Service Automation, and Marketing.

 

The application set works seamlessly as one removing long running operational silos and increasing customer service levels drastically.

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Microsoft Dynamics 365 Customer Engagement - Customer Relationship Management (CRM) is a strategy used to manage interactions with customers and potential customers. CRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.

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The Dynamics 365 Field Service Business Application - helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.